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Customer Experience Coordinator (CXC)
Career Insights for Customer Experience Manager
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Scorecard
Based on Indiana data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$55,829 / year median in Indiana
+10% projected growth
Job Description
Customer Experience Coordinator (CXC) at Richardson Studio Ltd. Customer Experience Coordinator (CXC) at Richardson Studio Ltd. in Smithville, Indiana Posted in about 15 hours ago.
Type:
full-time Customer Experience Coordinator (CXC) Richardson Studio | Bloomington, Indiana Approximately 24-30 hours/week | Hybrid | $20-$25/hour Richardson Studio is looking for an awesome human to join our team as our Customer Experience Coordinator. The CXC helps make sure every client feels taken care of and every session runs smoothly from beginning to end. This is not a sales position, and you do not need photography experience. We're looking for someone warm, polished, incredibly organized, who loves people, notices the little things, and naturally thinks a couple of steps ahead.
WHAT YOU'LL DO
Communicate with booked clients by phone, text, and email Send session prep information and reminders Coordinate hair and makeup for sessions Confirm appointments and keep session details organized Set the stage and greet clients Assist our photography team during sessions Follow up with clients after their session Coordinate delivery of finished albums and wall portraits Help keep the studio organized and running smoothly Solve little problems before they become big ones
YOU MIGHT BE A GREAT FIT
IF... You're naturally organized and dependable You're great with people You communicate clearly and professionally You notice details other people miss You don't need someone to tell you every next step You take initiative to find answers You enjoy creating a great experience for people Hospitality or customer service experience is a big plus. If you've worked at a nice restaurant, hotel, event venue, or other service-focused business, we'd love to meet you. The position is based in Bloomington with a mix of working from home and working in the studio around client sessions. Interested? Send an email to hello@richardsonstudio.com