A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
If you're the type of leader who believes great teams are built through coaching, accountability, and leading by example, we'd love to speak with you. We are seeking an experienced Electrical Service Manager or an exceptional service leader with a proven track record of coaching high-performing sales and service teams. While residential electrical experience is preferred, we will absolutely consider candidates from other residential home service industries who bring outstanding leadership, coaching, and sales development experience. This opportunity is ideal for someone who is passionate about mentoring technicians, creating a culture of accountability, delivering an exceptional customer experience, and driving operational excellence, not simply managing the day-to-day. If you're looking for a long-term leadership opportunity where you can make a meaningful impact, help shape the future of an electrical department, and work alongside a team that values people as much as performance, we'd love to start the conversation. To maintain the confidentiality of this search, the company name will be disclosed during the interview process.
Responsibilities:
Direct oversight of electricians' performance and sales activities. Lead and train team members using our established and proven system. Monitor field technicians' performance and provide guidance for improvement. Understand sales criteria and ensure the team consistently exceeds revenue goals. Host weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance. Coach electricians on building customer rapport to effectively sell the right products and services. Collaborate with customer service and dispatch teams to drive overall business success. Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes. Managing service work to stay within budget constraints. Developing and producing reports on department performance, quality, and efficiency. Recruitment and comprehensive onboarding of new electricians. Collaboration with electricians on truck stock management and vehicle policy compliance.
Qualifications:
Three (3) years of experience in a Service, Sales or equivalent management position. Five (5) years of leadership experience in residential electrical service preferred; exceptional leaders from other residential home service industries with a proven track record of coaching teams and driving sales performance will also be considered. Strong leadership and team management skills. Customer-first mindset with a history of high customer service standards. Technical proficiency in work order management and reporting systems. Experience in strategic planning and financial management. Strong problem-solving abilities and creative thinking. Meticulous attention to detail, especially in financial and safety matters. Ability to adapt to changing environments and manage multiple priorities. Openness to continuous learning and improvement. Demonstrates initiative and the ability to thrive in a collaborative team setting. Possession of a valid driver's license with a clean driving record. Eligibility to clear background checks and drug screening tests. If you're ready to lead, coach, and make a lasting impact, we'd love to hear from you. Apply today to begin a conversation! Company details will be shared during the interview process.
Pay:
$85,000.00 - $120,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Parental leave Professional development assistance Relocation assistance Retirement plan Tuition reimbursement Vision insurance Application Question(s): Please describe you leadership experience including industry and type. Approximately how many field technicians have you directly managed? Have you coached technicians on sales, customer communication, and average ticket performance? What is the largest annual revenue department you've managed? Why do you feel you are a strong fit for this position?
