A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Assistant Bank Manager (46446) Dodge Central - Dodge City, KS 67801 Apply Overview Position Type Full Time Job Shift Day Shift; rotating Saturday Mornings Education Level Bachelor's Degree Travel Percentage Negligible Category Retail Banking Apply Description When you work at Landmark, you'll find we are all about Culture , Connection , and Contribution . You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities. We are currently looking for a Assistant Bank Manager to join the Landmark team.
Here are all the details:
HOW YOU'LL CONNECT
Assists in leading and managing a team that consistently delivers the Landmark National Bank commitment To be champions and catalysts for our communities. Models exceptional customer service and applies a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs. Builds and maintains relationships with new and existing customers. Accountable for efficient, safe, and confidential service to customers and enforces all compliance requirements and procedures. Models Landmark National Bank core values. Supervises, trains, coaches, and develops team to advance individual, team, and bank success. Coordinates daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service. Provides essential review and recommendations to improve retail operations.
WHO YOU ARE
Bachelor's Degree in Business or related field, or equivalent work experience Maintain a high degree of discretion and confidentiality Demonstrated leadership skills Able to exercise sound business judgement Strong planning and organizational skills Advanced communication and customer service skills Supervisory and management experience, preferred Advanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)
WHAT YOU'LL DO
Provide excellent customer service by modeling the Landmark National Bank commitment To be champions and catalysts for our communities which includes training, coaching, and developing your team in assessing and addressing customer needs. Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services. Build and maintain relationships with all customers, your team, and community partners. Coordinate the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns. Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits. Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved. Accountable for maintaining and balancing proper cash drawer levels and vault balancing. Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews. Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance. Responsible for performance counseling, including making and recommending disciplinary action decisions. Assist manager in utilizing prescribed hiring process to select team members. Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events. Represent the bank well in the community. Performs other duties and projects as assigned. Adhere to bank policies and procedures. Qualifications
PHYSICAL DEMANDS
The physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit or stand for long periods of time, speak, and listen; use hands to touch and grasp objects; and to reach with hands and arms. The employee is occasionally required to move about the banking facility. Visual ability to view a computer screen for long periods of time is required. The employee must occasionally lift and/or move up to 30 pounds. Evening and weekend work based on business need.
BENEFITS WE OFFER YOU
Group Health Insurance options, Dental Insurance, Vision Insurance Employee Assistant Program (EAP) and Wellness Reimbursements HSA and FSA accounts Fully paid Life Insurance and Long-term Disability 401k Options with Matching and Profit Sharing Retirement Plan Paid Time Off (PTO) program in addition to 11 paid holidays Discount on various bank services Employee Referral Bonus 529 College Savings Plan Payroll Deduction A credit and background check is a final part of the hiring process. Landmark National Bank is an EEO/ADA/Veteran employer. Share job details to
