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Food Service Foreman - Fort Riley Qdoba

Career Insights for Retail Customer Service Manager

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$55,771 / year median in Kansas

+18% projected growth

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Job Description

As a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that align with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will respond quickly to and de-escalate negative customer experiences, ensuring your team understands and is empowered to make things right for the best customers in the world. We offer flexible scheduling, comprehensive medical, dental, life, and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the Exchange. So what can you expect as a Food Service Foreman at the Exchange? Promote a positive team and customer-centric culture Lead a culture of accountability through clear expectations Utilize business knowledge to understand, troubleshoot, and follow up on opportunity areas Ensure customers have an extraordinary experience while shopping Greet every customer with eye contact and a smile in your authentic way We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! To view full details and how to apply, please login or create a Job Seeker account