A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
We are looking for an Account/Project Manager to own multiple customers' books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.
Reports to:
PC Manager Minimum Qualifications:
+ Previous customer service and/or administrative experience is required (1+ years strongly preferred•retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well + Computer proficiency is required + Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
ADDITIONAL PROFICIENCIES
+ Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency + Must have stellar communication skills, both written and verbal + Must be organized, possess strong problem-solving skills + Must show initiative, self-motivation, perseverance
Preferred Qualifications:
+ Bachelor's degree in related field + OR 2 years industry experience
Working Conditions:
Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel•both by car and by air.
Supervisory Responsibilities:
No Essential Job Functions:
+ Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day. + Write up customer orders, engage in pricing and availability discussions. + Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs. + Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives. + Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship. + Provide customer service to walk-in retail customers; handling cash/credit sales transactions. + Telephone sales support•answer customer questions, take orders, give directions, route calls, take messages. + Prepare/pick sales orders in support of the warehouse team. + Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom. + Other duties as assigned CED is an Equal Opportunity Employer•Disability |
Veteran Other Compensation:
The following additional compensation may be applicable for this position: + Bonus +
Profit Sharing Benefits:
Benefits available for this position are: + Insurance•Medical, Dental, Vision Care for full-time positions + Disability Insurance + Life Insurance + 401(k) + Paid Sick Leave + Paid Holidays + Paid Vacation + Health Savings Account (HSA) and matching + Dependent Care Flexible Spending Account (FSA) + Teledoc + Paid Pregnancy & New Parent Leave
