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AS
All State Fastener
Customer Inventory Manager
Career Insights for Customer Service Supervisor
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Scorecard
Based on Kentucky data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,380 / year median in Kentucky
-2% projected decline
Job Description
About All State Fastener At All State Fastener, we're more than just a supplier—we're a trusted partner and global leader in providing high-performance fastening solutions. Our products support critical applications across industries including automotive, truck and trailer, construction, and industrial manufacturing. With a reputation built on precision, innovation, and customer-first service, we're dedicated to helping our customers succeed and grow. Overview As a Customer Inventory Manager, you'll play a key role in delivering exceptional service to our customers. You'll be responsible for stocking and maintaining inventory, ensuring program accuracy, and presenting products at customer facilities. This role combines hands-on product management with direct customer interaction, requiring strong attention to detail, problem-solving skills, and a commitment to safety. You'll also help drive program growth by setting up new accounts, expanding existing programs, and identifying opportunities to improve service and efficiency. What You'll Do Accurately stock and rotate products across multiple customer programs, ensuring bins are filled and inventory levels are maintained. Transport products to customer sites as needed. Support growth through new program setups, expansion of existing programs, and sharing opportunities with internal teams. Monitor and maintain optimal inventory levels using VMI platforms and appropriate equipment. Review open orders and ensure timely, accurate fulfillment. Build and maintain expert knowledge of program systems and operations. Maintain equipment, keep work areas clean and organized, and uphold professional standards in all customer interactions. Communicate proactively with internal and external stakeholders, escalating issues when necessary. Identify opportunities to improve productivity, service, and communication. Comply with all company and customer safety policies and procedures. Perform other related duties as assigned. What We're Looking For High school diploma/GED required. 1-2 years of material handling or warehouse experience. Ability to lift 30-50 lbs and stand for up to 8 hours a day. Comfortable with daily local travel to customer facilities. Basic computer skills, including Microsoft Office. Strong verbal and written communication skills. Ability to solve problems, stay organized, and work independently. Customer-focused mindset with the ability to build strong relationships and handle challenging situations professionally. Why Join Us? Be part of a team that values service excellence, safety, and growth. Opportunity to work directly with customers and make an impact every day. Gain hands-on experience in a dynamic, customer-facing role with room to grow.