A Customer Service Account Manager manages customer service for assigned customer accounts. Provides a point of contact for customers and manages communication regarding customer orders and accounts. Handles customer service requests and maintains account and order records.
$20/hour + Performance Incentives + Career Growth Launch Your Career in Agriculture, Technology & Sales Looking for more than just another customer service job? At DMR Technologies, we're building some of the most advanced agricultural drones in America. Our aircraft help farmers increase yields, reduce costs, and solve real-world challenges across agriculture, energy, public safety, and industry. We're looking for an energetic, organized, people-focused Account Manager who enjoys building relationships and helping customers succeed. This is an excellent opportunity for recent graduates or early-career professionals who want to build a long-term career in sales, customer success, or business development. No drone experience required. We'll teach you the industry. What You'll Do You'll become the primary point of contact for a portfolio of customers after the sale.
Responsibilities include:
Build strong relationships with customers Conduct onboarding calls with new customers Answer customer questions and coordinate solutions Work closely with Sales, Operations, Engineering, and Technical Support Ensure customers have everything needed for success Schedule follow-up calls and check-ins Track customer activity using CRM software Coordinate product deliveries and training Identify opportunities for additional products and services Help renew and grow existing customer relationships Resolve issues before they become problems Become a trusted advisor for your accounts We're Looking For Someone Who Is Friendly and personable Highly organized Naturally curious Comfortable talking with customers by phone and email Excellent communicator Positive attitude Coachable Detail-oriented Able to juggle multiple priorities Interested in technology Excited to learn something new every day Preferred Qualifications We're much more interested in attitude than experience.
Ideal backgrounds include:
Recent college graduate Customer service Retail leadership Hospitality Banking Agriculture Business Marketing Communications Sales Account management Customer success Bachelor's degree preferred but not required. Technology You'll Learn CRM software Microsoft Office Google Workspace AI productivity tools (Claude, ChatGPT, Codex) Drone technology Precision agriculture Customer relationship management Basic sales strategy Project coordination Why DMR? We're a fast-growing Louisiana technology company manufacturing professional drone systems right here in Lafayette. You'll work alongside engineers, pilots, software developers, mechanics, and business leaders while helping customers across North America succeed. Our culture rewards initiative, curiosity, and people who enjoy solving problems. This isn't a position where you'll do the same thing every day. Career Growth Many successful Account Managers advance into roles such as: Senior Account Manager Customer Success Manager Territory Sales Manager Business Development Representative Enterprise Sales Sales Operations Program Manager If you enjoy working with customers and want to grow your career, we'll help you get there. Compensation & Benefits Starting Pay $20/hour Full-time Benefits include: Paid Time Off Paid Holidays Health Insurance Vision Insurance Dental Insurance Retirement Plan Ongoing Training Career Advancement Opportunities
