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EO
Express Oil Change & Tire Engineers
Management Training Program
Career Insights for Retail Customer Service Manager
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Scorecard
Based on Louisiana data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,099 / year median in Louisiana
+17% projected growth
Job Description
Company DescriptionExpress Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with over 300 locations across 19 states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art equipment and premium parts to ensure the quality of our work. In addition to the oil change, our teams are capable of providing specialty services, tire services, as well as a variety of mechanical services, while continuing to place an emphasis on customer experience and being your one-stop automotive service provider. Express Oil Change & Tire Engineers continues to grow while maintaining our vision to continuously be the pre-eminent automotive maintenance provider, leading our industry through excellence, innovation, and growth.
Job DescriptionAt Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today.
Responsibilities include (but are not limited to):
Consistently creating results for customers, teammates and the companyResponsible for ensuring the customers are greeted courteously and receive a high level of customer serviceScheduling service appointments and answering questions in person and on the telephoneConsulting customers on their service needs and keeping customers updated on the progress of their vehiclesProviding the customer with a positive experienceEnsuring our company's high level of expectations are met, maintained, and exceededInvolvement in every aspect of the store operationCommunicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customersAbility to step in when necessary to take on additional dutiesQualificationsWe are looking for:
High level of motivation with hands-on management skillsTop-notch customer service skills with a desire to build long term trust and relationships with our customersEffective communication and interpersonal skillsAutomotive experience helpful but not requiredAdditional InformationAll information will be kept confidential according to EEO guidelines.
Job DescriptionAt Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving customers and learning all aspects of the Store and the Company. Our Management Training Program offers significant management and sales experience coupled with the opportunity to work for the pre-eminent automotive maintenance provider leading our industry through excellence, innovation, and growth. We encourage those interested in learning to truly manage a business as part of our accelerated leadership development track to apply today.
Responsibilities include (but are not limited to):
Consistently creating results for customers, teammates and the companyResponsible for ensuring the customers are greeted courteously and receive a high level of customer serviceScheduling service appointments and answering questions in person and on the telephoneConsulting customers on their service needs and keeping customers updated on the progress of their vehiclesProviding the customer with a positive experienceEnsuring our company's high level of expectations are met, maintained, and exceededInvolvement in every aspect of the store operationCommunicating accurately to teammates and technicians to establish time commitments that meet our standards and those of our customersAbility to step in when necessary to take on additional dutiesQualificationsWe are looking for:
High level of motivation with hands-on management skillsTop-notch customer service skills with a desire to build long term trust and relationships with our customersEffective communication and interpersonal skillsAutomotive experience helpful but not requiredAdditional InformationAll information will be kept confidential according to EEO guidelines.