Administrative & support services

Customer service coordinator

CUSTOMER SERVICE COORDINATOR.

agawam, massachusetts

Posted 8/24/2026

Closes 11/30/2026 Job details Summary Spherion

$25.00 - $30.00 per hour

Temp to Perm

8:00 AM - 4:30 AM

Industry

administrative & support services (Office and Administrative Support Occupations)

Reference number

S_179592

Spherion is seeking a detail-oriented Customer Service / HR Admin to join our team. This dual-function position combines customer service, HR administration, office support, and basic bookkeeping tasks. The ideal candidate is organized, dependable, professional, and comfortable handling confidential information.

Responsibilities:

Serve as a primary point of contact for customer and client inquiries.

Respond to questions, provide accurate information, and help resolve issues in a timely manner.

Maintain accurate customer and account records.

Assist with employee onboarding and required employment documentation.

Maintain organized and up-to-date personnel files.

Track employee leave requests and related documentation.

Provide administrative support for HR policies, procedures, and compliance activities.

Assist with basic QuickBooks tasks, including invoice entry and vendor payment processing.

Perform data entry and maintain accurate financial and administrative records.

Prepare emails, documents, spreadsheets, and other office communications.

Use Microsoft Word, Excel, and Outlook for daily administrative tasks. ...

Maintain organized digital and electronic filing systems.

Handle sensitive and confidential information with professionalism and discretion.

Provide general administrative support to the office team as needed.

Working hours:

8:00 AM - 4:30

AM Skills:

Previous experience in a combined customer service and HR administrative role.

Experience with employee onboarding and personnel records.

Familiarity with basic bookkeeping and accounts payable processes.

Experience working with QuickBooks.

Knowledge of HR procedures and employment documentation.

Previous experience in an office or professional services environment.

Education:

Associate Experience:

1-4 years

Qualifications:

Associate degree required.

Previous experience in Human Resources administration or a related administrative role.

Experience providing customer service and handling client or employee inquiries.

Basic knowledge of QuickBooks.

Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Accurate data entry and recordkeeping skills.

Good written and verbal communication skills.

Excellent attention to detail and organization.

Ability to handle confidential information appropriately.

Ability to manage multiple tasks and meet deadlines. Spherion West Springfield, MA, The Top-Rated Staffing Agency in Your Area!

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Email:

wspringfield@spherion.com

Phone:

(413) 781-4120 Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Show more

key responsibilities Serve as a primary point of contact for customer and client inquiries.

Respond to questions, provide accurate information, and help resolve issues in a timely manner.

Maintain accurate customer and account records.

Assist with employee onboarding and required employment documentation.

Maintain organized and up-to-date personnel files.

Track employee leave requests and related documentation.

Provide administrative support for HR policies, procedures, and compliance activities.

Assist with basic QuickBooks tasks, including invoice entry and vendor payment processing.

Perform data entry and maintain accurate financial and administrative records.

Prepare emails, documents, spreadsheets, and other office communications.

Use Microsoft Word, Excel, and Outlook for daily administrative tasks.

Maintain organized digital and electronic filing systems.

Handle sensitive and confidential information with professionalism and discretion.

Provide general administrative support to the office team as needed. experience 1-4 years skills Previous experience in a combined customer service and HR administrative role.

Experience with employee onboarding and personnel records.

Familiarity with basic bookkeeping and accounts payable processes.

Experience working with QuickBooks.

Knowledge of HR procedures and employment documentation.

Previous experience in an office or professional services environment. qualifications Associate degree required.

Previous experience in Human Resources administration or a related administrative role.

Experience providing customer service and handling client or employee inquiries.

Basic knowledge of QuickBooks.

Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Accurate data entry and recordkeeping skills.

Good written and verbal communication skills.

Excellent attention to detail and organization.

Ability to handle confidential information appropriately.

Ability to manage multiple tasks and meet deadlines. education Associate share this job.

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Get in touch. We are here to help you with your questions. MA

Mangubat, Abigail

abigailmangubat@spherion.com