Customer Service Representative Area Rug Coordinator Longo Carpet Cleaning - 4.0 Agawam, MA Job Details Full-time $17 - $19 an hour 1 day ago Benefits Paid time off Qualifications Customer records maintenance Managing customer accounts Office activity coordination Email customer support Account maintenance Phone communication Computer literacy Service scheduling Client inquiry handling Client file management Administrative experience Client database systems Scheduling pickups and deliveries Task prioritization Desktop applications Initial Contact (sales skills) Organizational skills Productivity software Customer information system software Customer interaction during outreach Communication skills Sales follow-up Entry level Office phone management Office experience Customer data entry Full Job Description Longo Carpet Cleaning & Affordable Duct Cleaning is seeking a motivated and organized Customer Service Representative (CSR) & Area Rug Coordinator to join our team. This position combines customer service, scheduling, and office administration with the coordination of our area rug cleaning department. The ideal candidate is friendly, reliable, detail-oriented, and able to manage multiple tasks while providing excellent service to our customers. Responsibilities Answer incoming phone calls and assist customers with scheduling appointments and services. Provide exceptional customer service and respond to customer inquiries via phone, text or email. Following up with leads and existing customers. Making outbound sales and follow-up calls. Schedule and confirm appointments for technicians and area rug services. Coordinate area rug pickups, deliveries, repairs, and cleaning services. Process area rug intakes and maintain accurate records and documentation. Communicate with customers regarding the status of their area rugs and scheduled services. Assist with administrative and office tasks as needed. Maintain customer information and job records within company software. Qualifications Previous customer service or office experience preferred. Strong communication and organizational skills. Ability to multitask and prioritize in a fast-paced environment. Professional phone etiquette and customer-focused attitude. Proficiency with computers and basic office software. Reliable, punctual, and detail-oriented. Benefits Competitive pay based on experience. Paid time off. Supportive, family-owned business environment. We're a small office, so teamwork matters! If you enjoy helping customers, staying organized, and being part of a team, we'd love to hear from you. Please send resumes via email. No phone calls.