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TG
The Greysmith Companies
Customer Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Massachusetts data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,250 / year median in Massachusetts
-1% projected decline
Job Description
Customer Service Coordinator Dartmouth, MA Temp to Perm role Currently seeking a high energy, detail-oriented Customer Service Coordinator for a team-oriented service center in the Dartmouth, MA Region. The ideal candidate will hold a Associate's or Bachelor's degree and possess customer Service experience in the manufacturing industry. Responsibilities of the Customer Service Coordinator Deliver prompt and professional solutions for customer inquiries via direct contact, phone & email. Understand/listen to customer's requirements to provide appropriate clarifications and solutions. Assist consumers by providing product information, processing requests, troubleshooting and resolving account discrepancies. Responsible for relationship development. Responsible for customer billing assistance and scheduling. Improve quality service by recommending improved processes. Perform all other professional customer service duties as required. Requirements of the Customer Service Coordinator Associate's or Bachelor's degree 5+ years of Customer Service experience in a manufacturing environment Manufacturing experience is required Proficient in MS Office applications Excellent written and verbal communication skills Data entry skills with strong accuracy and attention to detail Ability to multi-task, problem-solve and "be quick on your feet"