Full Job Description Job Title:

Service Manager About Us:

We provide exceptional service and top-quality products to our valued customers. We are looking for an experienced and dynamic Service Manager to join our team and drive our service department to new heights.

Job Overview:

As the Service Manager, you will oversee all aspects of the service department, including managing a team of technicians, ensuring customer satisfaction, and driving profitability. You will be responsible for implementing efficient processes, maintaining high service standards, and fostering a positive work environment.

What We Offer:

Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k)

Employee Discount Key Responsibilities:

Team Management:

Lead, mentor, and develop a team of service technicians and support staff. Conduct regular performance reviews and provide ongoing training.

Customer Service:

Ensure exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.

Operations Oversight:

Manage daily operations of the service department, including scheduling, workflow management, and inventory control.

Financial Performance:

Develop and manage service department budgets, track key performance indicators, and implement strategies to achieve financial goals.

Quality Assurance:

Maintain high standards of quality and safety in all service work. Implement best practices and standard operating procedures.

Collaboration:

Work closely with the sales team to coordinate service promotions and support overall dealership objectives.

Compliance:

Ensure compliance with all dealership policies, manufacturer guidelines, and industry regulations.

Qualifications:

Experience:

Minimum of 5 years of experience in a powersport or automotive service management role, with a proven track record of success.

Skills:

Strong leadership, communication, and organizational skills. Proficiency in service management software and dealership management systems.

Knowledge:

Extensive knowledge of powersport vehicles and equipment, including motorcycles.

Certifications:

Relevant certifications (e.g., ASE, manufacturer-specific certifications) are a plus.

Job Type:

Full-time Pay:

$60,000.00 - $80,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance Ability to

Commute:

North Dartmouth, MA 02747 (Required)

Work Location:

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