Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

The DAVIS Companies

Customer Service Coordinator - Contract To Hire

Pay: Not specified

Posted: 6 weeks ago

Location: Franklin, MA (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/23/2026

Career Insights for Customer Service Supervisor

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Massachusetts data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$59,250 / year median in Massachusetts

-1% projected decline

Explore Career

Job Description

Customer Service Coordinator - Contract To Hire We are seeking a Customer Service Coordinator in the 02038 area who will play a crucial role in managing customer return requests. This company is known for its commitment to providing exceptional customer service and streamlining processes for efficiency. Shift of the

Customer Service Coordinator:

Not specified. Pay Rate/Salary of the

Customer Service Coordinator:

Not specified. Responsibilities of the

Customer Service Coordinator:

Act as the primary point of contact for customer return requests, ensuring timely communication and resolution. Process incoming RMA requests and evaluate return requests to determine appropriate resolution paths. Create and maintain Repair Sales Orders and Return Authorizations in the ERP system. Coordinate with Warehouse and Accounts Receivable to ensure efficient handling of returned materials. Maintain clear documentation to support quality monitoring and corrective actions. Qualifications of the

Customer Service Coordinator:

High school diploma required; associate's degree preferred. 1 to 3+ years of experience in customer service, order processing, or logistics coordination. Experience with NetSuite or a comparable ERP system is strongly preferred. Strong communication skills and ability to interact with customers professionally. Detail-oriented with strong organizational skills. Customer Service Coordinators Apply Today DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience "The DAVIS Difference".