BDC Manager

BDC Manager Lowell, MA Job Details Full-time $50,000 - $65,000 a year 5 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Customer service High school diploma or GED Dealership experience Full Job Description

CONFIDENTIAL OPPORTUNITY BDC MANAGER

Business Development Center | Full-Time | In-Person Greater Merrimack Valley, MA | Flexible Schedule Including Saturdays

ABOUT US

We are an established, family-oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout the greater Merrimack Valley. As we prepare to open an exciting new location, we are building a team of dedicated professionals who share our commitment to doing things the right way. Our reputation has been built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people. Our team is accessible, knowledgeable, and accountable. We follow proven processes, because we know that when the process is followed, the results will come. We are deeply committed to the communities we serve, actively supporting local organizations and families through donations, sponsorships, and hands-on involvement. We are more than just a business — we are part of the community, and we act like it.

ABOUT THE ROLE A

well-established automotive dealership group in the greater Merrimack Valley is seeking an experienced BDC Manager to lead our Business Development Center team at a new location. This is a high-impact leadership role responsible for managing all inbound and outbound customer communication, maximizing appointment show rates, and building a high-performing BDC team from the ground up. The BDC Manager will work closely with sales and service leadership to drive showroom traffic, improve lead conversion, and set the standard for every customer interaction. The ideal candidate is a hands-on leader equally comfortable coaching their team on the floor as analyzing performance data and refining process. If you are motivated by results and ready to build something exceptional — we want to hear from you.

RESPONSIBILITIES

Recruit, train, coach, and manage a team of BDC representatives to achieve appointment and conversion goals Monitor daily call volume, lead response times, appointment set rates, and show rates; report results to management Develop and maintain phone scripts, email templates, and text messaging cadences for sales and service Oversee all inbound and outbound channels including phone, internet leads, live chat, and text Manage and maintain the dealership CRM; ensure accurate lead tracking and follow-up compliance Partner with sales and service managers to align BDC activity with department goals Conduct regular one-on-one coaching sessions and team meetings to drive accountability Analyze performance metrics and identify opportunities to improve lead handling and closing rates Ensure all customer interactions are handled professionally and in accordance with dealership standards

QUALIFICATIONS

2+ years of automotive BDC management or supervisory experience required Proven track record of meeting or exceeding appointment and show rate targets Strong knowledge of CRM platforms and lead management best practices Experience with Dealertrack and MyKaarma preferred Excellent verbal and written communication skills with the ability to coach and inspire a team Data-driven mindset with the ability to interpret reporting and adjust strategy Highly organized with the ability to manage multiple priorities in a fast-paced environment Must be available to work a flexible schedule including Saturdays High school diploma or equivalent required; college degree a plus

WHY JOIN OUR TEAM

We invest in our managers through ongoing training, clear advancement pathways, and a leadership team committed to your success. This is a ground-floor opportunity to build a BDC operation from the start and make a real impact at a growing dealership group.

WHAT WE OFFER

✔ 401(k) with company match ✔ Life insurance ✔ Medical / Health insurance ✔ Paid time off (PTO) ✔ Dental insurance ✔ Employee vehicle purchase discounts ✔ Vision insurance ✔ Career advancement opportunities

Pre-Employment Screening:

All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment. Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation. Apply Today — An Exciting Opportunity Awaits Submit your resume to be considered for this confidential opening. Qualified candidates will be contacted directly.

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred)

Dealership:

1 year (Required)

Work Location:

In person