Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Customer Experience Center Program Manager is responsible for overseeing the daily operations and execution of customer engagements at Cytiva's Customer Experience Center (CEC) in Marlborough, MA. This role plays a critical part in shaping how customers experience Cytiva's full value proposition—our end‑to‑end bioprocessing portfolio, technical depth, and ability to support customers across the entire bioprocessing journey. The CEC serves as a hub for customer visits, product demonstrations, and strategic engagement, and this role ensures every interaction is well‑planned, professional, and impactful, reinforcing Cytiva as the bioprocessing partner of choice. This position reports to the Director of Regional Marketing, Americas, is part of the Bioprocess Regional Marketing organization, and is an onsite role.

What you will do:

Serve as the primary point of contact for customer visits, supporting well‑organized, professional experiences through prepared presentations, demonstrations, and onsite coordination that effectively showcase Cytiva's bioprocessing solutions and portfolio value. Support the day‑to‑day operations of the Customer Experience Center, ensuring the space is consistently ready for customer engagement, aligned with brand standards, and equipped with current, impactful displays and demonstrations. Coordinate scheduling, visit logistics, and administrative workflows, partnering with Marketing, Sales, Product Management, Applications, and other stakeholders to execute planned customer engagements. Manage Marketing Demo logistics, including inventory tracking and coordination of inbound and outbound shipments supporting marketing events across North America. Collect customer feedback and visit metrics, sharing insights with the broader team to support continuous improvement in visit quality, center operations, and overall customer experience. Who you are Bachelor's degree in life sciences, engineering, marketing, or related field—or equivalent experience. Working knowledge of bioprocessing workflows, including an understanding of upstream, downstream, and analytical/QA processes, with >5 years of experience working in the industry Strong interpersonal communication skills and ability to confidently present to customer groups, explain technical concepts at a high level, and tailor messaging to diverse audiences. Exceptional organizational skills, with proven success managing complex schedules and multiple stakeholders. High attention to detail and ability to manage multiple outbound and inbound shipments simultaneously without error.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

This is a site-based role with