About Voicify Voicify is reinventing the phone call through AI. Our Voice AI platform helps restaurants, healthcare providers, hospitality companies, and other businesses automate customer conversations while delivering exceptional customer experiences. From taking restaurant orders and scheduling appointments to answering questions and handling routine requests, our AI Assistants enable organizations to operate more efficiently while increasing revenue and customer satisfaction. We are looking for a Client Success Manager who is passionate about technology, customer relationships, and delivering measurable business results. This role is ideal for someone who enjoys building long-term partnerships with customers, solving business challenges, and helping organizations maximize the value of innovative AI solutions. About the Role As a Client Success Manager, you will own a portfolio of customers from implementation through renewal and expansion. You'll serve as a trusted advisor, ensuring customers achieve their desired outcomes while identifying opportunities to grow the relationship. You will collaborate closely with Sales, Product, Engineering, and Support to deliver an outstanding customer experience and become the voice of the customer within Voicify. What You'll Do Build trusted relationships with customers across executive, operational, and technical stakeholders. Lead customer onboarding and adoption, ensuring successful deployment of Voicify's AI solutions. Develop success plans with measurable business objectives and regularly review progress with customers. Monitor customer health, product usage, and business outcomes to proactively identify risks and opportunities. Conduct Quarterly Business Reviews (QBRs) and present ROI, performance metrics, and strategic recommendations. Partner with customers to optimize AI performance, workflows, and integrations. Act as the primary point of contact for customer escalations and coordinate internal resources to resolve issues quickly. Identify expansion opportunities and partner with the Sales team on upsell and cross-sell initiatives. Gather customer feedback and advocate for product enhancements with Product and Engineering teams. Maintain accurate customer records, forecasts, and account activity within Salesforce and other customer success tools. Become a subject matter expert on Voicify's Voice AI platform and industry best practices. What We're Looking For 3+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing role at a SaaS company. Exceptional interpersonal skills with experience engaging directly with customers, gathering feedback, solving problems, and ensuring a high-quality customer experience. Proven experience managing business relationships with multiple customer stakeholders. Strong project management and organizational skills with the ability to manage multiple priorities. Excellent written, verbal, and presentation skills. Analytical mindset with the ability to interpret customer data and communicate business value. Comfortable working in a fast-paced startup environment. Ability to work cross-functionally with Product, Engineering, Sales, and Support. Experience using Salesforce, HubSpot, Gainsight, Zendesk, or similar CRM/customer success platforms is a plus. Bonus Points Experience supporting restaurant technology, healthcare technology, hospitality technology, or AI software. Experience with conversational AI, contact center platforms, Voice AI, or SaaS software. Familiarity with POS systems, scheduling platforms, APIs, or enterprise software integrations. Experience managing enterprise or multi-location customers. What Success Looks Like Within your first year, you will: Successfully onboard and launch new enterprise customers. Achieve high customer satisfaction and retention. Help customers realize measurable operational improvements and ROI. Drive product adoption across customer organizations. Identify and contribute to expansion opportunities. Become a trusted advisor to your customers and an internal advocate for their success. Why Join Voicify? Help shape the future of AI-powered customer engagement. Work with cutting-edge Voice AI technology deployed across thousands of locations. Join a collaborative, entrepreneurial team where your ideas have immediate impact. Competitive salary, equity opportunity, comprehensive benefits, and professional growth in one of the fastest-growing AI markets. Clear opportunities to grow into senior Customer Success and leadership positions as the company scales. Help define the future of Voice AI at one of the pioneers in Agentic AI, working with some of the largest restaurant and healthcare brands in the country. If you're passionate about customer success, emerging AI technologies, and helping businesses transform the way they communicate with customers, we'd love to hear from you. Work Authorization Candidates must be authorized to work in the United States without current or future employer sponsorship. At this time, Voicify is unable to sponsor or transfer employment visas for this position.

Pay:

$75,000.00 - $120,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person