We are an independently owned and operated franchise of Minuteman Press, the world's largest and top-rated digital print, marketing, and design franchise. We are looking for a friendly, organized, and dependable Customer Service Administrator to join our Peabody team. Previous customer service experience is required. This position is ideal for someone who enjoys working with people, is comfortable handling a variety of office and administrative responsibilities, and is willing to learn the basics of the printing industry. Flexible hours are available , making this a great opportunity for someone looking for a schedule that can accommodate other commitments. Responsibilities Providing excellent customer service to walk-in customers, over the phone, and via email Answering customer questions and assisting with quote requests Helping customers with initial job and order information General administrative and office support Processing customer transactions through the POS system Answering phones, responding to emails, and helping keep customer communications organized Operating basic office equipment including copiers, printers, and scanners Maintaining inventory and assisting with supply tracking Keeping the front office and work areas clean, organized, and professional Providing general support to the team as needed Qualifications Customer service experience is a must.

The ideal candidate:

Has excellent communication and people skills Is friendly, professional, and comfortable interacting with customers Is organized and able to manage multiple tasks Has strong basic computer skills Is comfortable using Windows, Microsoft Office, and Microsoft Outlook Has good attention to detail and problem-solving skills Is dependable and willing to learn Can work independently while also contributing as part of a small team Experience in the printing, graphics, marketing, or design industry is a plus, but not required . Familiarity with Adobe InDesign, Illustrator, or Photoshop is also a plus. We are happy to work with someone who is interested in learning more about the print and graphics industry. What We Offer Flexible scheduling Friendly, small-business work environment Opportunity to learn the printing, marketing, and design industry Variety in day-to-day responsibilities Opportunity to grow and take on additional responsibilities over time If you are personable, organized, dependable, and have a strong customer service background, we would love to hear from you. Please do not contact the store directly. Resumes not submitted in a viewable PDF will not be considered. Please answer the prescreening questions fully and to the best of your ability.

Pay:

$18.00 - $22.00 per hour

Benefits:

Flexible schedule Application Question(s): What city and state do you currently reside? What about your professional experience makes you a good fit for this role?

Work Location:

In person