Customer Service Manager

Robert Half Customer Service Manager Raynham, MA Apply Description We are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction.

Responsibilities:

• Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution.
• Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs.
• Track and analyze performance metrics, providing regular reports to drive continuous improvement.
• Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently.
• Foster strong relationships with customers by addressing concerns and resolving conflicts effectively.
• Implement strategies to enhance customer satisfaction and loyalty through superior service delivery.
• Coordinate and optimize scheduling to ensure timely service and operational efficiency.
• Promote upselling opportunities by identifying customer needs and offering relevant solutions.
• Maintain a clear and precise communication style to effectively interact with customers and team members.
• Provide leadership and support to the customer service team, ensuring alignment with organizational goals. Requirements
• Proven experience in customer service management, preferably in a residential service environment.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with a focus on building customer relationships.
• Proficiency in ServiceTitan software or similar platforms used for scheduling and account management.
• Ability to analyze performance metrics and implement strategies for improvement.
• Conflict resolution skills to address customer concerns effectively.
• Motivated and goal-oriented approach to enhancing customer satisfaction.
• Experience in upselling and promoting service programs to customers.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) . Active Filters Customer Service Manager Raynham, MA Clear All Apply