Customer Service Manager

We are looking for a dedicated Customer Service Manager to join our team in Raynham, Massachusetts. In this long-term contract role, you will take charge of delivering exceptional customer experiences while overseeing daily operations in a residential service setting. This position is ideal for a motivated individual who thrives on building relationships and driving customer satisfaction.

Responsibilities:

• Manage inbound calls related to maintenance and repair inquiries, ensuring prompt and effective resolution.
• Conduct outbound calls to follow up on quotes, solicit customer feedback, and promote maintenance programs.
• Track and analyze performance metrics, providing regular reports to drive continuous improvement.
• Utilize ServiceTitan software to schedule jobs and manage customer accounts efficiently.
• Foster strong relationships with customers by addressing concerns and resolving conflicts effectively.
• Implement strategies to enhance customer satisfaction and loyalty through superior service delivery.
• Coordinate and optimize scheduling to ensure timely service and operational efficiency.
• Promote upselling opportunities by identifying customer needs and offering relevant solutions.
• Maintain a clear and precise communication style to effectively interact with customers and team members.
• Provide leadership and support to the customer service team, ensuring alignment with organizational goals.