Sr. Customer Success Manager

Job Listing ID:

4485346

Job Title:

Sr.

Customer Success Manager Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

05/02/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com . Overview of Job Function The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The Sr. CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has impeccable relationship skills and can create win/win environments for all parties they work with. The Sr. CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job.

Principal Duties and Essential Responsibilities:

Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. Identify Expansion Opportunities to drive revenue growth. Negotiate and close renewals with existing customers. Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. Bring intelligent product feedback and recommendations from customers back to the product team. Advocate customer needs/issues cross-departmentally. Manage account escalations as needed. Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

Minimum Requirements:

Bachelor's degree or equivalent experience Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success A strong sense of urgency to perform actions quickly Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment A "do what it takes" mentality Detail-oriented ...

Job Classification:

First-Line Supervisors of Office and Administrative Support Workers Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A