Client Experience Coordinator Tandem - 3.5 Somerville, MA Job Details Full-time $19 - $23 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Professional development assistance Qualifications Customer communication Stress management Collaboration Attention to detail Organizational skills Restaurant experience Full Job Description Job Summary We are seeking a passionate and dedicated Client Experience Coordinator to join our front-of-house team. In this role, you will be the welcoming face of our practice, creating a warm, seamless, and memorable experience for clients and their pets. The ideal candidate will thrive in a hospitality-driven environment, treating every visit as an opportunity to leave a positive impression. If you come from backgrounds such as hotels, high-end restaurants, concierge services, luxury retail, or veterinary/medical reception, and genuinely love delivering exceptional customer service - this position offers a rewarding opportunity to lead and elevate the client experience. Responsibilities Greet clients and their pets warmly upon arrival, ensuring they feel valued and comfortable from the moment they walk in. Manage the front desk with professionalism, efficiency, and friendliness, serving as the first and last impression of our practice. Coordinate appointments, check-ins, and check-outs with attention to detail and excellent communication skills. Address client inquiries promptly and effectively, providing information about services and guiding them through their visit. Assist in creating a welcoming environment that emphasizes hospitality and personalized care. Collaborate with veterinary staff to ensure smooth flow of client interactions and support overall practice operations. Handle administrative tasks such as scheduling, billing, and maintaining accurate client records. Proactively identify ways to enhance the client experience and contribute to a positive team atmosphere. Qualifications Previous experience in hospitality, high-end customer service roles such as hotels, restaurants, concierge services, luxury retail, or veterinary/medical reception is highly preferred. A genuine passion for creating warm, seamless experiences for clients and their pets. Excellent interpersonal and communication skills with a friendly demeanor. Strong organizational skills with attention to detail. Ability to remain calm under pressure and handle multiple tasks efficiently. Professional appearance and demeanor aligned with our commitment to quality service. Prior experience working in a veterinary or medical setting is a plus but not required; enthusiasm for learning is essential. Join us in redefining the front-of-house experience by making every visit memorable for our clients and their beloved pets!

Pay:

$19.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person