Customer Service Manager Published October 2, 2026

Tyngsboro, Massachusetts Job ID:

40156

Key Responsibilities & Details Responsibilities:

? Responsible for providing overall direction and leadership to the internal customer service team. ? Manage all aspects of customer service process including quotes, sample requests, order acceptance & acknowledgements. ? Prepare quotes and proposals in response to customer requests. ? Work directly with customers to process orders, resolve order issues and send order acknowledgements. ? Enter order information and maintain customer database in Microsoft Great Plains ERP System. ? Obtain customer information required for order placement, refunds or exchanges. ? Manage internal quote & product sample database. ? Field customer inquiries and forward to appropriate department. ? Follow up with customers on quotations for order placement. ? Work with other department managers to resolve customer related issues. ? Perform other customer service related duties as directed by management.

Required Skills:

? Minimum of 5 years' experience in a Customer Service Role ? Minimum 3 years' experience in a Managerial Role ? Have a pleasant and professional demeanor. ? Strong Communications skills ? Be well organized, possess the ability to multitask, and be able to work with minimal supervision and from verbal instructions. ? Proficient with Microsoft Office (Word, Excel & Outlook) ? Experience with Microsoft Dynamics is a plus. ? Experience in the Electronics Industry is a plus ? A.S or B.S degree in a relevant field is a plus.

Benefits:

? Paid Time Off ? Excellent Health & Dental Plan ? 401K Plan with Match ? Short & Long term Disability ? Bonus Potential ? Paid Holidays ? Multiple Employee Appreciation Events Throughout the Year #toponehire Job Application You are applying for Customer Service Manager (Ref 40156 ) . Please complete the form below and attach your resume. Email Address Phone Number Full Name Street Address City State Select a state Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Zip Code Desired Salary Range Please Select a Range $30,000 - $50,000 $50,000 - $80,000 $80,000+

Type of Employment Desired:

Full Time Part Time Temporary Upload Resume (Optional) No file chosen Max.

file size:

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