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Danique Jewelry
E-Commerce Growth & Customer Experience Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Experience Manager
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Based on Massachusetts data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$83,749 / year median in Massachusetts
+11% projected growth
Job Description
E-Commerce Growth & Customer Experience Coordinator Danique Jewelry Watertown, MA Job Details Full-time From $23 an hour 1 hour ago Benefits Health insurance 401(k) Paid time off Qualifications Packing E-commerce Administrative experience Attention to detail Packaging Full Job Description Danique Jewelry is looking for a smart, dependable, highly organized person who wants to grow with a small e-commerce business. The core of this position is managing customer service, personalized orders, and shipping across our online stores. You will respond to customer emails, review orders for accuracy, coordinate fulfillment, prepare shipments, and help make sure customers receive exactly what they ordered. Because we are a small business, the role also offers variety. During quieter periods, you may work on AI-assisted image editing, e-commerce updates, social media, product launches, and other projects . We actively use ChatGPT and other AI tools, so we are looking for someone who is comfortable with technology, interested in learning, and able to use good judgment when reviewing AI-generated work. This position is a good fit for someone who enjoys learning and taking initiative but is also comfortable with the careful, repetitive work required to keep daily operations running smoothly . What You'll Do Respond to customer emails and occasional phone calls Review personalized orders and customer requests for accuracy Coordinate fulfillment, quality checks, packaging, and shipping Work across Shopify, Etsy, Amazon, and other e-commerce tools Use ChatGPT and AI tools for customer communication, images, and routine projects Assist with social media, product launches, and studio projects when time allows We're Looking For Someone Who Is Extremely detail-oriented and organized Dependable and comfortable managing multiple priorities A strong written and verbal communicator Practical, resourceful, and able to solve everyday problems Comfortable learning new software and AI tools Friendly with customers and able to work well in a small team Experience in customer service, e-commerce, shipping, fulfillment, retail, administrative work, or small-business operations is helpful, but we are also open to strong recent graduates with transferable skills. What We Offer Starting at $23/hour , with opportunities for performance-based increases Health insurance 401(k) Paid time off Bonus opportunities Opportunity to learn and grow in e-commerce, AI, operations, and marketing Schedule Full-time, Monday-Friday, in person in Watertown, MA To Apply — Please Read Carefully Please email your resume to with the subject: E-Commerce Coordinator Application - [Your Name] In the body of your email, please write two short paragraphs : Why this position interests you and what experience would help you succeed in the role. One example of a job, school, or other situation where you had to manage multiple responsibilities, pay close attention to details, or solve problems independently. Please follow these application instructions rather than sending only a generic resume.