Part-Time Customer Success Manager Certified Cleaning Company - 2.0 Wilmington, MA Job Details Part-time From $25 an hour 1 day ago Benefits Opportunities for advancement Qualifications Customer communication Account development B2B business model Quality control B2B Commercial cleaning Account management Negotiation Full Job Description About Us At Certified Cleaning Company, we deliver reliable, high-quality commercial cleaning services that keep workplaces safe, healthy, and looking their best. Our clients include office buildings, churches, schools, and industrial properties. We pride ourselves on building lasting partnerships through exceptional service and proactive communication. We're seeking a Customer Success Manager (CSM) who will ensure our commercial clients receive consistent, high-value service and support while driving retention, satisfaction, and account growth. Position Summary The Customer Success Manager serves as the primary point of contact for commercial cleaning clients, managing relationships from onboarding through ongoing service delivery. This role requires a blend of customer care, operational coordination, and business acumen. The CSM will oversee account performance, address issues swiftly, and ensure cleaning services align with client expectations and contractual commitments. Key Responsibilities Serve as the dedicated account manager for assigned commercial clients, ensuring service excellence and customer satisfaction. Lead client onboarding, including walkthroughs, scope reviews, and setup of service schedules and quality check systems. Maintain regular communication with facility managers, property owners, and procurement contacts. Monitor service performance, conduct site inspections, and proactively resolve any service or staffing concerns. Collaborate with operations and cleaning teams to ensure consistent quality, compliance, and timely completion of work. Manage client feedback loops, satisfaction surveys, and issue resolution tracking. Identify opportunities for contract renewals, expansions, and additional service offerings (e.g., floor care, window cleaning, deep cleans). Hiring and provide training to onboard new cleaners or cross-train existing cleaners. Maintain accurate documentation, reports, and customer data in operations platforms. Support billing accuracy and contract compliance in coordination with finance, scheduling, and operations teams. Qualifications 3+ years of experience in customer success, account management, or client relations—preferably in commercial cleaning, janitorial, or facilities services. Proven track record managing B2B relationships with mid- to large-scale clients. Strong communication, negotiation, and conflict resolution skills. Ability to manage multiple accounts and priorities across diverse facility types. Experience using CRM and work order management tools (e.g., Connecteam, Jobber, Go High Level, Salesforce). Working knowledge of cleaning operations, safety standards, and quality assurance procedures is a plus. Bachelor's degree in Business, Communications, Facilities Management, or related field preferred (or equivalent experience). Why Join Us Opportunity for advancement in a growing, client-focused organization Supportive team culture that values professionalism, integrity, and service excellence

Pay:

From $25.00 per hour Expected hours: 10.0 - 15.0 per week Application Question(s): What's your best phone number? What's the email you want all the exciting interview details sent to?

Work Location:

In person