Office & Customer Service Coordinator / Delivery Driver Northeast Two Way Radio Corp. Winchester, MA Job Details Full-time $25 - $30 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Retirement plan Qualifications Confidential information handling Microsoft Excel Microsoft Outlook Courier driving Filing Driver's License Financial records management Financial record maintenance QuickBooks Invoice data entry Office phone management Quality data entry Office experience Customer data entry Full Job Description Position Overview Northeast Two Way Radio Corp. is seeking a dependable, organized, and personable individual to support our daily office operations and customer service needs. This is a varied, hands-on position combining reception, administrative assistance, inventory support, accounts receivable, and local deliveries and pickups. The ideal candidate enjoys working with customers, takes initiative, and is comfortable handling different responsibilities in a small business. This position works closely with the CEO and CFO, with an opportunity to learn our products and grow into inside sales. Responsibilities

• Greet walk-in customers, identify their needs, and connect them with the appropriate team member.
• Answer incoming calls, take accurate messages, and direct calls professionally.
• Provide administrative support to the CEO and CFO, including data entry, filing, correspondence, and other office tasks.
• Assist with inventory tracking, receiving shipments, and maintaining accurate equipment and supply records.
• Check customer vehicles in for service or installation, document customer information and requested work, and coordinate with the service team.
• Assist with accounts receivable, including recording payments, following up on outstanding invoices, and maintaining customer account records in QuickBooks.
• Prepare and make bank deposits as directed.
• Complete deliveries and pickups of equipment, parts, and supplies using a company vehicle.
• Assist with engraving radios and other equipment; training will be provided.
• Learn the company's products and services and assist with inside sales, customer inquiries, and order processing as skills develop.
• Perform additional administrative and operational duties as needed to support the business. Required Qualifications
• Experience using QuickBooks and Microsoft Office, including Outlook, Word, and Excel.
• Strong customer service skills and a professional, friendly phone manner.
• Good organizational skills, attention to detail, and the ability to manage changing priorities.
• Accurate data entry skills and comfort working with invoices, payments, and inventory records.
• Ability to handle confidential business, customer, and financial information responsibly.
• Valid driver's license and a driving record acceptable to the company's vehicle insurance provider.
• Comfortable driving a company vehicle in and around Boston, including city traffic, parking, and customer locations.
• Dependability, punctuality, and the ability to work independently and as part of a team.
• Willingness to learn new tasks and contribute wherever support is needed. Preferred Qualifications
• Previous experience in office administration, reception, accounts receivable, or customer service.
• Experience with inventory management or a service-oriented business.
• Interest in learning about two-way radios, emergency vehicle equipment, and inside sales.

Who Will Succeed in This Role We are looking for someone who is approachable, follows through on assignments, and enjoys a workday with a variety of tasks. A flexible attitude, sound judgment, and willingness to learn are essential.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person