Service Appointment Coordinator (BDC) Harr Motor Group - 2.6 Worcester, MA Job Details Full-time $45,000 - $68,000 a year 2 hours ago Benefits Paid training Health insurance Paid time off Paid sick time Qualifications Computer operation Automobile maintenance requirements Phone communication Computer literacy Mid-level Maintenance schedule management Experience working in the automotive repair industry Maintenance task scheduling Computer skills CRM system proficiency Customer interaction during outreach Communication skills Office phone management Time management Full Job Description Service Appointment Coordinator Service Department | Harr Motor Group About the Role As a Service Appointment Coordinator, you'll be the first point of contact for customers scheduling maintenance and repair visits — handling inbound and outbound calls, texts, and emails to book, confirm, and manage service appointments. This is an office environment, phone-forward role that keeps our service drive running smoothly and reflects Harr's standard of excellence.

Position Details Department:

Business Development Center (BDC)

Reports To:

BDC Manager /

Service BDC Supervisor Schedule:

Full-time | Rotating schedule including some weekends

Compensation:

Hourly base + performance-based incentives

Location:

Worcester, MA Key Responsibilities Handle inbound and outbound calls, texts, and emails for service scheduling in a timely and professional manner Schedule, confirm, and reschedule service appointments based on shop capacity and customer availability Follow up on missed or unconfirmed appointments to reduce no-shows Communicate multi-point inspection findings and recommended services to customers as needed Log all customer interactions accurately in the CRM (DealerMine/Tekion) Coordinate with service advisors and technicians to ensure accurate scheduling and smooth handoffs Follow up with lapsed or uncontacted service customers according to BDC processes and cadences Meet or exceed weekly and monthly appointment and show rate targets Maintain professionalism and empathy when addressing customer concerns or complaints Participate in team meetings, training sessions, and ongoing coaching What We're Looking For Strong phone presence and clear, professional communication skills Comfortable working in a fast-paced, high-volume scheduling environment Prior customer service, call center, or automotive service experience preferred CRM or basic computer proficiency Detail-oriented with strong organizational and time-management skills Self-motivated, coachable, and goal-oriented Reliable and flexible with scheduling, including some weekend availability What We Offer Competitive hourly base pay plus performance bonuses Paid time off: 1 week sick pay and 2 weeks vacation Paid training and ongoing development Clear path for growth within the BDC and across Harr Auto Group Health benefits and childcare reimbursement ($100/week) Sign-on bonus: $500 after 90 days of employment $45,000-$68,000 depending on performance and experience