A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Piper Companies is looking for a Field Service Manager to join a commercial and federal systems integrator. This is a full - time position and offers hybrid flexibility out of Glen Burnie, MD. Essential Duties of the
Field Service Manager:
Managing the success and efficiency of a team of service technicians, coordinating service activities against contractual and on-demand requests, and liaising with customers to resolve any service-related issues. Conduct regular performance evaluations and provide feedback and coaching to staff. Ensure the highest levels of customer satisfaction by addressing customer inquiries and complaints promptly and professionally. Monitor service operations to ensure compliance with company standards and regulatory requirements. Maintain accurate records of service activities, including service staff performance against company KPIs and objectives. Analyze service delivery reports and key performance indicators to identify areas for improvement. Qualifications of the
Field Service Manager:
5+ years of experience in service management or similar positions. Strong leadership and team management skills. Solid understanding of service operations and technical knowledge relevant to the industry. Proficiency in using service management software and other relevant tools. Financial acumen and experience managing operational costs and analyzing reports. Compensation for the
Field Service Manager:
$85,000 - $130,000 (based on experience) 2 days remote per week Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays #LI-LS3 #
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