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DogiZone
Client Experience Coordinator - Must Love Dogs
Career Insights for Customer Experience Manager
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Based on Maryland data
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$55,317 / year median in Maryland
+9% projected growth
Job Description
Crazy about Canines? We're Looking for Top Dogs Interested in Career Growth. Come join the pack at T eam DogiZone as we provide the best people, the best place and the best programs and resources for dogs and their pet parents - making us the Top Dogs in the marketplace. We're looking for people who obsess about our VALUES the way we do. Amazing Service Safety First Positive Team Spirit Drive Continuous Improvement Benefits Give us your best and we'll do our best to make you glad you did. We're looking for quality people in it for the long haul, so we offer better than industry-average benefits including: 3-4 Weeks Paid time off Health insurance Massive growth potential Competitive pay PLUS incentives 401K Amazing team atmosphere Paid training and on-boarding The Position We're looking for friendly, active and proactive Front Desk Receptionists who are the face of our Company. This crucial, fast-paced, and highly energized role is responsible for handling all check-ins, check-outs, scheduling appointments and taking payments. This role also includes handling phone calls and inquiries from clients and prospective clients, responding to emails, coordinating and maintaining lodging, daycare and grooming schedules, scheduling evaluations, administrative duties and managing the wait list. The Front Desk Receptionist is responsible for exhibiting a positive enthusiastic image at all times to customers, co-workers and pets at DogiZone. They are also responsible for ensuring unparalleled care and attention for both pets and their owners. Want to learn more about us via video? Check this out!