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Guardian Fire Protection
Service Scheduling Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Scorecard
Based on Maryland data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$56,766 / year median in Maryland
-3% projected decline
Job Description
Service Scheduling Coordinator About the Company Guardian Fire Protection Services, LLC is a leading provider of fire protection, life safety, and security solutions, proudly serving the MidAtlantic, Midwest, and Southeast regions for more than 45 years. Headquarters in Rockville, Maryland, Guardian operates 24 offices across 8 states and supports more than 90,000 customers across a wide range of industries. Guardian delivers comprehensive, endtoend service across the fire, life safety and security industries. Our capabilities include fire sprinklers, fire alarms and monitoring, fire pumps, extinguishers, special hazards systems, marine fire protection, and integrated security solutions that include access control systems and CCTV. Our continued growth is fueled by deep technical expertise, trusted customer relationships, strong business performance, and a disciplined acquisition strategy that ensures consistent quality and service across all locations. Our PeopleCulture At Guardian and our affiliated companies, our people are the foundation of our success. We're committed to hiring and developing talented, passionate professionals who share our mission to protect lives and property. As we continue to grow, we offer meaningful career opportunities within a dynamic organization focusing on customer service, technical expertise, collaboration and long-term success. Learn more at www.
GuardianFireProtection.com About The Opportunity Guardian is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills. Job Duties include but are not limited to Continually call our large customer data base to schedule appointments Obtain information from customers for necessary inspections Data entry of customer information Develop daily routes by geographic area for 10+ technicians that meet revenue expectations Answer customer calls to schedule inspections, repairs and emergency services Other duties may include but not limited to filing, faxing, copying etc. Ability to work well under pressure and with multiple departments and personnel and be a team player. Must communicate very well with co-workers and customers. Qualifications Experience in fast paced call center / telemarketing / dispatcher environment preferred. Excellent verbal, written and customer service skills. Prior experience in a commercial services company preferred but not required. Proven ability to oversee an essential business function and meet goals/deadlines. Thorough knowledge of general office procedures and equipment. Ability to function in a fast-paced, team-based environment. Must be analytical and have excellent problem-solving skills. Must enjoy talking to customers and have a successful history of developing relationships with customers. Must be goal oriented and highly motivated to meet department goals This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success Self-Starter with great organization skills, especially time management skills.
GuardianFireProtection.com About The Opportunity Guardian is looking to hire a Service Scheduling Coordinator. This is a very important and essential role in our company, and the ideal candidate will have to be very well organized, be goal oriented, and have excellent communication skills. Job Duties include but are not limited to Continually call our large customer data base to schedule appointments Obtain information from customers for necessary inspections Data entry of customer information Develop daily routes by geographic area for 10+ technicians that meet revenue expectations Answer customer calls to schedule inspections, repairs and emergency services Other duties may include but not limited to filing, faxing, copying etc. Ability to work well under pressure and with multiple departments and personnel and be a team player. Must communicate very well with co-workers and customers. Qualifications Experience in fast paced call center / telemarketing / dispatcher environment preferred. Excellent verbal, written and customer service skills. Prior experience in a commercial services company preferred but not required. Proven ability to oversee an essential business function and meet goals/deadlines. Thorough knowledge of general office procedures and equipment. Ability to function in a fast-paced, team-based environment. Must be analytical and have excellent problem-solving skills. Must enjoy talking to customers and have a successful history of developing relationships with customers. Must be goal oriented and highly motivated to meet department goals This is a great opportunity for someone that has a history of working well with customers and is also outstanding administrative person that wants to be rewarded for their success Self-Starter with great organization skills, especially time management skills.