A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Towson, MD Job Details Full-time $18 - $22 an hour 19 hours ago Qualifications Skin care Retail industry sales team management experience Managing retail teams Team leadership In-person customer service High school diploma or GED Sales leadership Retail management Seeing clients in a personal beauty role Retail beauty store experience Full Job Description Lancôme is known for luxurious service, innovative products, and for the people behind them. The Lancôme Counter/Business Manager represents the Lancôme brand by sharing skills and knowledge, with a focus on maximizing team effectiveness.
Key Responsibilities:
Maintain awareness of existing competitive ranking and daily knowledge of all sales achievements vs. goal for staff. Oversee training and development of staff. Mentor and coach beauty advisors on product knowledge, performance, KPIs, and service behaviors. Manage and execute all customer events held at store. Review the status of the customer registry and sampling log with the team Maintain frequent communication with Lancôme Field Sales and Training Executives and Retailer Department Manager. Establish relationships with key retailer departments (personal shopper, director of special events, visual.) Regularly attend Lancôme-hosted seasonal training seminars twice a year and/or digital learning modules. Oversee all aspects of the Lancôme business and maximize retail sales. Manage cleaning, re-stocking and moving boxes with team
Training, Learning and Development:
Lancôme Beauty Advisors are enrolled in a brand-sponsored comprehensive three-day skincare, makeup and luxury service training (in-person or online) before starting role. High achievers are encouraged to pursue further professional development programs through Lancôme's Career Path Program.
Areas of specialty include:
makeup artistry, skincare and leadership.
Qualifications:
Must have a high school degree or equivalent Minimum of 2 years as a manager of a cosmetic retail team or single store location in a luxury or retail environment Two years of clientele development experience in working as or with professional sales associates Ability to work a flexible schedule, possibly including nights, weekends and/or holidays (dependent on business staffing needs.) The position is employed by one of our retailer partners on behalf of the Lancôme brand. You possess strong written and verbal communication skills You are comfortable performing skin care services on customers' faces (as necessary and when dictated by customer and business needs) after being trained on all proper protocols to do so You have a flexible work schedule which includes nights, weekends, and holidays
Physical Environment:
Must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status. If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered. About Lancôme: Women come to Lancôme to look more beautiful and they leave feeling happier. For more than 80 years, Lancôme has been joyfully making women all around the world feel as happy and as beautiful as they truly are. More than expert results, discover the joie de vivre of true innovation, inspiration, personalization and French elegance at Lancôme. Lancôme is a proud brand in the L'Oreal Luxe portfolio. As a division of the world's leading beauty company, L'Oréal Luxe products are available at department stores, cosmetics stores, travel retail, but also own-brand boutiques and dedicated e-commerce websites. Hourly rates for this position range from $18-$22 hourly depending on location and experience. Offers for employment and final pay rate is determined by the retailer, which is the employer for this role.
