A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Overview Group1 Mercedes-Benz of Scarborough is part of the fast growing Group 1 Automotive , a leader in automotive retail. We are looking to add a qualified
ASSISTANT AUTOMOTIVE SERVICE MANAGER
to our team. With our state-of-the-art facility, unbeatable work environment, and industry-leading compensation, you'll have the tools and resources to thrive and reach new heights in your career. Responsibilities Assist Service Director to Hire, train, develop and motivate the service department staff and monitor their performance. Work with Service Director to forecast goals and objectives for the department and ensure they are met. Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction. Maintain daily sales and production records as required by dealership management. Develop and monitor budgets for the service department and keep dealership management informed of variances. Ensure that the service department meets all customer satisfaction (CSI) and financial goals. Establish and maintain good working relationships with customers to encourage repeat and referral business. Handle customer complaints tactfully, promptly, and with concern for the customer. Establish promotional service prices. Ensure proper repair techniques are being used. Schedule training as necessary for technicans and service advisors Stay up to date on product changes and new products. Ensure that all necessary shop equipment is in proper and safe working condition. Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc. Other duties may be assigned by management. Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors. Qualifications Two or more year's management experience in an automotive service department. ADP Dealer Services Experience a plus. Ability to work independently and be self-motivated. A desire to work in a commission, performance-based, environment. Great attitude with high-energy personality. Excellent customer service skills. Professional appearance and work ethic. Ability to work well in a process driven environment. High school diploma or equivalent. Valid driver license in the state that you will work and a good driving record. In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Compensation can reasonably be expected to be $120,000.00 to $160,000.00 based on experience and other factors Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
