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CM
Center Mfg Inc
Customer Account Lead
Career Insights for Customer Service Supervisor
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Scorecard
Based on Michigan data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$55,258 / year median in Michigan
-2% projected decline
Job Description
Description Job ResponsibilitiesReceives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
Accurately enters and processes purchase orders.
Assists in customer account management and administration.
Drives process improvement to ensure quality and on-time product delivery.
Communicates and coordinates across internal departments.
Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
May assist with scheduling and releasing job orders to the floor.
Performs other duties as assigned.
Job Skills RequirementsAbility to investigate and uncover information related to customer complaints or issues.
Effective interpersonal, written, and verbal communication skills.
Solid customer service skills, ensuring customer satisfaction.
Strong organizational and time management skills.
Good problem-solving and analysis skills.
Educational RequirementsHigh school diploma, GED, or equivalent required.
Experience RequirementsTwo years of prior customer service experience.
Qualifications Experience2 years: Customer service (required) Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. MEC Inc. is an Equal Opportunity Employer dedicated to fostering an environment of mutual respect and integrity. We conduct all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, pregnancy, genetic information, sexual orientation, or any other protected status under federal, state, or local law. Furthermore, MEC undertakes affirmative action initiatives to ensure equal employment opportunities for minorities, women, individuals with disabilities, and protected veterans.
Accurately enters and processes purchase orders.
Assists in customer account management and administration.
Drives process improvement to ensure quality and on-time product delivery.
Communicates and coordinates across internal departments.
Maintains clean and accurate order system, ensuring order and delivery status are achieved as expected.
Identifies shortfalls and areas for improvement in order entry and delivery processes and makes recommendations to resolve. Operates with a continuous improvement mindset.
Upholds company practices, policies, and procedures as it relates to the customer and the execution of work.
May assist with scheduling and releasing job orders to the floor.
Performs other duties as assigned.
Job Skills RequirementsAbility to investigate and uncover information related to customer complaints or issues.
Effective interpersonal, written, and verbal communication skills.
Solid customer service skills, ensuring customer satisfaction.
Strong organizational and time management skills.
Good problem-solving and analysis skills.
Educational RequirementsHigh school diploma, GED, or equivalent required.
Experience RequirementsTwo years of prior customer service experience.
Qualifications Experience2 years: Customer service (required) Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. MEC Inc. is an Equal Opportunity Employer dedicated to fostering an environment of mutual respect and integrity. We conduct all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, pregnancy, genetic information, sexual orientation, or any other protected status under federal, state, or local law. Furthermore, MEC undertakes affirmative action initiatives to ensure equal employment opportunities for minorities, women, individuals with disabilities, and protected veterans.