A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Monday through Friday, 8:00 AM to 5:00 PM For more than 60 years, Field PlumbingHeating has proudly served our community with dependable plumbing and heating solutions. As a third-generation, family-owned business, we value integrity, teamwork, and exceptional customer care. We're seeking a highly organized Office Coordinator to help keep our daily operations running smoothly. This role is ideal for someone who enjoys coordinating schedules, communicating with customers, and finding solutions in a fast-moving environment. If you're detail-oriented, customer-focused, and thrive when juggling multiple priorities, we'd love to hear from you. What We Offer Comprehensive Benefits Competitive hourly compensation Medical, dental, and vision coverage with 75% of premiums paid by the company for employees and dependents 401(k) plan with up to a 4% employer match Paid vacation time Paid sick leave Paid holidays A Workplace That Invests in You Stable, full-time employment year-round Long-standing family-owned company with a strong reputation Collaborative and supportive team culture Professional growth opportunities within an established organization
Position Overview:
As our Scheduling Coordinator, you will play a key role in connecting customers with our field technicians. You'll manage service appointments, optimize technician schedules, and ensure clear communication between the office, customers, and field staff. Key Responsibilities Coordinate technician schedules based on availability, location, and expertise Manage daily service appointments to maximize efficiency and customer satisfaction Communicate appointment details and arrival windows to customers Support technicians with scheduling updates and route adjustments throughout the day Respond quickly to urgent service requests and changing priorities Answer incoming calls and provide exceptional customer service Maintain accurate scheduling records and customer information Collaborate with office personnel and field teams to ensure timely completion of work orders Qualifications Required Minimum of 2 years of customer service experience Strong organizational and time-management skills Excellent verbal and written communication abilities Proficiency with computers and scheduling software Ability to prioritize tasks and work effectively in a fast-paced setting Experience handling high call volumes and multi-line phone systems Strong attention to detail and problem-solving skills Preferred Previous experience in dispatching, scheduling, service coordination, or a similar role Experience in the plumbing, HVAC, construction, or home services industry Familiarity with ServiceTitan software Knowledge of local service areas and route planning
