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Transnational Staffing Inc
Operations Manager/ Customer Service Representative
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$69,205 / year median in Michigan
-1% projected decline
Job Description
Transnational Staffing is hiring a dependable Operations Manager/ Customer Service Representative ! Job Responsibilities The Operations Manager / Customer Service Representative is responsible for overseeing daily transportation operations while delivering exceptional customer service to clients, drivers, and business partners. This role coordinates freight movements, schedules drivers and equipment, monitors shipments from pickup through delivery, and serves as the primary point of contact for customer inquiries and issue resolution. Qualifications Previous experience in transportation, logistics, dispatch, customer service, or operations management preferred. Strong knowledge of freight transportation and logistics operations. Excellent communication, negotiation, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. Proficient with Microsoft Office (Word, Excel, Outlook); experience with Transportation Management Systems (TMS) preferred. Working knowledge of DOT regulations, Hours of Service (HOS), and transportation compliance is preferred. Strong organizational skills with exceptional attention to detail. Ability to build and maintain positive relationships with customers, drivers, and carriers. Ability to work independently while collaborating effectively with internal teams. High school diploma or GED required; associate's or bachelor's degree in Business, Logistics, Supply Chain, or a related field is preferred.. Apply Today! Apply today at www.
TransnationalStaffing.com and become part of the Transnational Staffing team!
TransnationalStaffing.com and become part of the Transnational Staffing team!