Assistant Service Manager Glassman Automotive Group - 1.0 Southfield, MI Job Details Full-time $85,000 - $120,000 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Qualifications Customer follow-ups Staff performance monitoring Customer communication Strategic goal setting Verification of automotive repairs Professional ethics Coaching In-person customer service Performance Reporting Mid-level Auto service management Automotive customer education Fleet management Hiring Team management Mentoring Forecasting Quality inspection Recruiting Organizational skills Leading team collaboration initiatives Warranty issues management Technical skills instruction OEM Communication skills Quality control experience within automotive industry Full Job Description

•Make $85,000 - $120,000 / year +++ Glassman Automotive Group is looking for the right, highly motivated, Assistant Service Manager to lead our service team profitably to the next level and provide our customers with an exceptional customer experience. Qualifications Excellent communication and organizational skills Personal and professional integrity Above average energy level Proven record of achieving profitability and CSI objectives Demonstrated ability to manage, mentor and lead a team Automotive technical knowledge Responsibilities Hire, recruit, train, motivate, coach and mentor Technicians, Service Advisors and Porters Ensure every customer has an exceptional service experience Forecast goals and objectives for the department and employees Monitor and control the performance of the department using the appropriate reports available Monitor Technician and Advisor daily productivity and do payroll reporting Prioritize and distribute work within the shop to maximize technician efficiency Oversee all required technical and non-technical training for service employees Manage and oversee all warranty claims with the OEM and any other outside warranty companies Maintain and manage the service courtesy vehicle loaner fleet Maintain a professional appearance to our customers of the dealership facility and our employees Ensure quality service repairs are completed by doing periodic quality checks Maintain our dealership's strong commitment to CSI by ensuring customers service concerns are reported accurately, customers are kept updated on their vehicle's progress, all work and charges are explained thoroughly and every customer is followed up on afterwards Apply within!

Job Type:

Full-time Pay:

$85,000.00 - $120,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person