Responsibilities Schedule service appointments by phone, text, email, and online requests Respond promptly and professionally to customer inquiries Make outbound calls to assist customers with maintenance and service needs Confirm upcoming appointments and follow up on missed appointments Clearly explain the appointment process and set customer expectations Maintain accurate customer information in our dealership systems Work closely with service advisors and managers Deliver a friendly, helpful experience during every customer interaction What We're Looking For Excellent phone and communication skills A friendly, positive, and professional attitude Strong organization and follow-through Comfortable working with computers and learning new systems Ability to multitask in a fast-paced environment Customer service, call-center, dealership, or appointment-scheduling experience is preferred Dependable, motivated, and committed to helping customers Taylor Ford Benefits Company-paid employee healthcare Disability insurance Dental insurance 401(k) with employer match Supportive team environment Training and opportunities for advancement A stable career with one of Metro Detroit's leading Ford dealerships If you enjoy helping people, communicating on the phone, and being part of a successful team, we would love to meet you. Apply today to join the Taylor Ford team! Taylor Ford is an Equal Opportunity Employer.

Pay:

$15.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person