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GS
Golden Swan Managment
Sales & Client Success Manager
Career Insights for Customer Success Manager
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Based on Michigan data
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What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$90,529 / year median in Michigan
+6% projected growth
Job Description
Company Overview Golden Swan Management is dedicated to delivering exceptional vacation rental management services that blend northern charm with a warm, personable approach. We prioritize respectful, dependable relationships with employees, property owners, and guests, fostering a vibrant community rooted in professionalism, customer service, and local engagement. Job Summary The Sales & Client Success Manager is responsible for growing Golden Swan Management's portfolio of vacation rental properties while maintaining strong relationships with existing owner partners. This position combines business development, sales, owner communication, account management, and client retention. The ideal candidate is highly organized, relationship-focused, sales-driven, and comfortable working a flexible schedule to meet the needs of current and prospective clients. Business Development & Sales Generate and manage leads through referrals, networking, community involvement, and outbound prospecting. Conduct property walkthroughs and owner consultations. Present Golden Swan Management's services and value proposition to prospective owners. Prepare and deliver management proposals. Guide owners through the onboarding and contract-signing process. Coordinate with internal teams to ensure successful property onboarding in timely manner Client Success & Retention Serve as the primary point of contact for all owner partners. Maintain regular communication with owners regarding property performance, maintenance, and operational updates. Address owner concerns and resolve issues promptly. Conduct periodic owner reviews and business consultations. Develop strategies to improve owner satisfaction and retention. Work collaboratively with operations and guest experience teams to ensure owners receive exceptional service. Account Management Monitor portfolio performance and identify opportunities for revenue growth. Educate owners on pricing strategies, property improvements, and market trends. Assist with contract renewals and owner retention initiatives. Ensure all owner records and communications are accurately documented. Performance Expectations Property Acquisition Goals Minimum target: 3 new signed properties per month. No cap on monthly acquisitions. Maintain a healthy sales pipeline and consistent prospecting activity. Client Retention Goals Maintain strong owner satisfaction and retention metrics. Resolve owner concerns in a timely and professional manner. Achieve annual retention goals established by company leadership. Schedule Full-time position (40 hours per week). Schedule will fluctuate based on client, owner, and prospect needs. Evening and occasional weekend availability may be required for owner meetings, networking events, and property consultations.