Self Storage Associate Swing Manager Avis Management Troy, MI Job Details Full-time From $20 an hour 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Microsoft Excel In-person customer service Research Administrative experience Driver's License Driving Property management Full Job Description Job Summary Join our dynamic team as a Self Storage Associate Swing Manager and lead the charge in delivering exceptional customer service while overseeing daily operations at our self-storage facility. This energetic role combines hands-on management, customer relationship building, and operational oversight to ensure a smooth, efficient, and welcoming environment for tenants and staff alike. As a key player in our property management team, you will drive sales and foster a positive experience for all visitors and clients. Your leadership will help maximize occupancy, streamline administrative processes, and uphold the highest standards of property maintenance and safety. Essential Function(s) of the

Position:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the level and/or class of this position. Close on daily sales of unit leases Keep facility rented at optimum levels, by effectively utilizing advertising, promotional and customer relation skills. Oversee and execute all general day to day customer and facility operations at the facility. Provide outstanding Customer Service, including assessing and resolving customer problems, professionally handling telephone and walk-in inquiries Assist customers with determining storage needs. Sell additional products to customers. Maintain a neat, clean, safe and secure facility, including minor maintenance and daily lock checks, resolving issues in a timely manner. Open and close the office on time each day. Maintain all required tenant documentation Control delinquencies by telephone contact and issue letters on a scheduled basis, including monthly invoices. Maintain daily, weekly, and monthly reports as required by management. Learn auction/lien laws and prepare and process units for auction, as needed, vacate as prescribed by law and approved by management. Market to local businesses, make recommendations of local marketing initiatives. Provide price comparison with competition. Other duties as assigned.

Education/Experience/Licenses/Certificates:

Superior phone skills, experience with customer service over the phone preferred. Basic understanding of Microsoft Office Suite (mainly Word/Excel) Capable of learning new software Strong internet research skills Self-Storage OR retail experience required Collections or accounts receivable experience is a plus Must possess a valid

Michigan Driver's License Knowledge, Skills and Abilities:

Highly motivated and target-driven in sales Available to work weekends/flexible hours as needed Ability to communicate effectively both written and orally Strong sense of customer service, both on the phone and in person Possesses a positive work attitude Energetic and self-motivated Highly organized with great attention to detail A team player with leadership skills

Equipment, Machinery, Tools and Vehicles Used:

Office equipment, including computer, fax machine, company van, etc., floor scrubber (training provided)

Physical Demands:

This position is primarily an office position therefore must be able to sit for long periods of time. Must be able to lift 20-25 pounds, be able to squat and bend over.

Working Conditions:

Exposure to heat/cold when occasional outdoor maintenance time is required. Must be able to work in conditions that may be dirty and/or dusty, long hours, and possible travel to other local locations.

Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Customer Service:

3 years (Required)

License/Certification:

Michigan Driver's Licence (Required)

Work Location:

In person