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MTN

Head - Customer Experience

Pay: Not specified

Posted: 07/14/2026

Location: Victoria, MI (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/5/2026

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Based on Michigan data

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$53,003 / year median in Michigan

+11% projected growth

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Job Description

Mission:

To develop and lead the Customer Experience strategy across the organization, ensuring the delivery of seamless, consistent, and exceptional customer experiences across all customer touchpoints. The role is responsible for driving customer satisfaction, loyalty, retention, and advocacy through customer-centric initiatives, service excellence, process optimization, digital transformation, and continuous improvement. The Head, Customer Experience serves as the voice of the customer within the organization and ensures that customer insights inform strategic and operational decision-making.

Company:

MoMo Payment Service Bank (PSB) Reports to: Head, Banking Operations