Client Experience Coordinator The Skin Clinic Med Spa | North Mankato, MN Full-Time | $20-$35/hour + Performance-Based Bonus Opportunities Are You Exceptional With People—Especially on the Phone? The Skin Clinic is looking for an experienced, confident Client Experience Coordinator who genuinely enjoys talking with people, building relationships, solving problems, and delivering exceptional customer service. This is not simply a front desk position. You will be one of the primary voices and faces of The Skin Clinic. You will answer phone calls, respond to prospective clients, help clients navigate services and appointments, follow up with leads, solve concerns, and make sure every person who contacts our practice feels welcomed, valued, and taken care of. Phone communication is a major part of this position. The right person is someone who is comfortable picking up the phone and having real conversations with clients rather than relying primarily on text or email.

You should be comfortable:

Answering incoming calls professionally and warmly Calling prospective clients who have requested information Following up with clients after consultations or inquiries Explaining services, programs, packages, and promotions Helping a hesitant or confused client determine their next step Handling questions or concerns calmly and professionally Asking for the appointment and helping clients get scheduled If you are someone who naturally says, "I'll call them and take care of it," we want to meet you. About The Skin Clinic The Skin Clinic is a growing aesthetics and wellness practice dedicated to helping clients look, feel, and function at their best. We combine advanced aesthetic treatments, hormone optimization, medical weight management, body contouring, skin health, and wellness services to create highly personalized client experiences.

Our standard is simple:

exceptional care from the very first interaction. We are looking for someone who shares that standard and understands that great customer service is about much more than being friendly—it means being attentive, responsive, dependable, knowledgeable, and willing to go the extra mile.

Client Communication & Relationship Building Answer incoming phone calls with warmth, confidence, and professionalism Make outbound calls to prospective and existing clients Respond promptly to text messages, emails, website inquiries, and online leads Follow up with prospective clients and help them take the next step Build relationships with clients and make them feel known and valued Communicate clearly about appointments, services, packages, promotions, and next steps Handle client questions and concerns professionally and know when to involve a provider or manager Scheduling & Client Experience Schedule, confirm, reschedule, and coordinate appointments Help clients choose the appropriate consultation or appointment Welcome and check in clients Coordinate an efficient and polished check-out experience Assist with rebooking and future treatment planning Help maintain efficient provider schedules Identify opportunities to improve client retention and engagement Sales & Practice Growth This is a customer service position, but you should also be comfortable with sales conversations that come from genuinely helping clients.

You will:

Educate clients about services, packages, programs, and skincare Confidently discuss pricing and financing options Help clients understand promotions and special offers Follow up with leads who have expressed interest in our services Ask clients if they are ready to schedule Help convert inquiries into consultations and appointments Support client retention and rebooking initiatives Work toward individual and team performance goals We are not looking for high-pressure sales. We are looking for someone who listens well, understands what the client needs, communicates value, and confidently helps them move forward. Administrative Responsibilities Process client payments and purchases Maintain accurate client information and documentation Use scheduling and CRM software to track client communication and follow-up Maintain an organized and professional reception and retail area Assist with events, promotions, and other clinic initiatives Collaborate closely with providers and other team members Who We're Looking For Experience matters to us—but how you interact with people matters even more.

Our ideal candidate has:

3+ years of professional customer service experience required Strong, confident telephone communication skills A proven history of delivering exceptional customer service Excellent verbal and written communication skills A warm, polished, professional demeanor Strong relationship-building skills Excellent organization and attention to detail The ability to multitask without losing attention to the client Confidence discussing pricing, services, packages, and recommendations Strong problem-solving skills Comfort with technology, scheduling systems, and CRM platforms Dependability and a strong sense of personal accountability Experience in hospitality, healthcare, dental/medical offices, aesthetics, salons/spas, luxury retail, concierge services, customer relations, or consultative sales is especially valuable. Previous medical spa experience is helpful but not required. You'll Probably Love This Position If You... Genuinely enjoy talking with people Would rather call someone and solve a problem than send five messages back and forth Remember people's names and details about them Enjoy making people feel welcomed and taken care of Are confident speaking with new people Don't get intimidated by a ringing phone Can remain calm and professional when someone is frustrated Notice what needs to be done without always being asked Take ownership instead of saying, "That's not my job" Enjoy working toward goals Like being part of a busy, growing business Take pride in providing exceptional service This Position May Not Be the Right Fit If... This role probably isn't the best fit if you: Strongly prefer text or email communication over speaking with clients by phone Are uncomfortable making outbound follow-up calls Avoid difficult conversations Are uncomfortable discussing pricing or asking a client to schedule Prefer a position with minimal client interaction Have difficulty switching between multiple priorities Need frequent direction to determine what should be done next We want applicants to understand the position clearly so we can find someone who will genuinely enjoy and excel in the role. What Success Looks Like A successful

Client Experience Coordinator:

Makes people feel welcome. Clients should feel genuinely cared for from the moment they contact us. Communicates confidently. You are comfortable picking up the phone, answering questions, explaining next steps, and having meaningful conversations. Takes ownership. When something needs attention, you take responsibility for helping solve it. Follows through. If you tell a client you'll call them back, you call them back. Builds relationships. Our clients aren't transactions. Many stay with us for years, and we want them to feel like they are part of The Skin Clinic. Contributes to growth. You understand that excellent customer service, follow-up, rebooking, and client retention are essential to a successful practice. Schedule Full-time, in-person position in North Mankato, Minnesota Typical schedule:

Monday:

9:00 AM-6:00

PM Tuesday:

9:00 AM-6:00

PM Thursday:

8:00 AM-5:00

PM Friday:

8:30 AM-4:00 PM Compensation & Benefits $20-$30 per hour , depending on experience and qualifications

Plus:

Performance-based bonus opportunities 401(k) 3% 401(k) match Paid time off Employee discounts on treatments and products Professional development opportunities Opportunity for growth within an expanding aesthetics and wellness practice Supportive, team-oriented work environment How to Apply All applicants must complete our application form AND submit a video to be considered: https://forms.gle/mTp2mvN4J6NRgXVc8 We're looking for someone who believes exceptional customer service still matters—someone who enjoys talking with clients, building relationships, solving problems, and making people feel genuinely cared for. If that sounds like you, we'd love to hear from you.

Pay:

$20.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Education:

Bachelor's (Preferred)

Experience:

Customer service: 3 years (Preferred)

Work Location:

In person