Customer Service Manager

Description We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency.

Responsibilities:

• Lead the customer service team, providing direction, coaching, and accountability for performance and service standards.
• Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication.
• Manage the intake of new orders and confirm key details so requests move efficiently through the process.
• Partner with production and operations teams to help build schedules that align output with customer demand.
• Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency.
• Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment.
• Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments.
• Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness. Requirements
• Demonstrated experience in customer service leadership or departmental supervision.
• Strong background in handling order management, customer communication, and issue resolution.
• Proficiency with Microsoft Excel for tracking, reporting, and analyzing operational data.
• Ability to guide and develop customer service representatives in a fast-paced environment.
• Effective organizational skills with the capacity to manage multiple priorities and deadlines.
• Clear written and verbal communication skills for working with customers and cross-functional teams.
• Experience supporting inventory awareness, production coordination, or service-related operational planning.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .