A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$20.00-$25.00/hour Position Overview The Vision Companies is seeking a highly organized and customer-focused Office Administrator / Customer Service Coordinator to join a growing machining and manufacturing team in Monticello, MN. This position provides administrative support while coordinating customer service, scheduling, material ordering, billing, and production communication to ensure daily operations run efficiently. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and enjoys balancing a variety of responsibilities while providing exceptional support to both customers and the production team. Key Responsibilities Office Administration & Customer Service Answer customer inquiries and provide outstanding customer service Process customer purchase orders and acknowledgments Track job progress and provide timely updates to customers Coordinate scheduling activities to support production timelines Maintain accurate records and documentation Purchasing & Production Support Verify incoming raw materials and related documentation Order materials and coordinate with vendors to support production needs Communicate with production employees regarding scheduling and project status Help ensure projects remain organized and on schedule Support daily office operations as needed Accounting & Administrative Support Manage billing and accounts payable functions Enter and maintain accurate information in company software systems Utilize QuickBooks and Microsoft Office to support daily administrative tasks Assist with additional office responsibilities as assigned Qualifications Required Proficiency in Microsoft Excel and Word Experience using QuickBooks Strong attention to detail and organizational skills Excellent verbal and written communication skills Ability to multitask and prioritize work in a fast-paced environment Strong customer service skills Ability to work independently and as part of a team Preferred Experience with JobBOSS or E2 ERP software Previous experience in a machining or manufacturing environment Office administration, scheduling, or purchasing experience Working Conditions Professional office environment within a manufacturing facility Frequent computer, phone, and office equipment use Regular interaction with customers, vendors, and production personnel Fast-paced environment requiring strong organizational and multitasking skills Monday through Friday schedule with no weekends Physical Requirements Ability to sit and work at a computer for extended periods Frequent use of hands and fingers for typing and data entry Occasional standing, walking, and light lifting of office materials Ability to communicate effectively in person, over the phone, and through email About The Vision Companies At The Vision Companies, we go beyond matching skills to job descriptions. We advocate for you, ensuring a win-win for both candidates and clients by finding the right fit—not just any fit. Our personalized approach, grounded in our core values, means we carefully select opportunities that align with your goals. We support you every step of the way and follow up to ensure satisfaction, treating each person as a valued individual. Benefits Paid time off and paid holidays Health insurance (medical, dental, and vision) Term life insurance and short-term disability benefits 401(k) retirement plan Competitive wages with performance-based pay increases Employee referral bonuses Exciting giveaways and rewards throughout the year Dedicated recruiter support throughout your placement #OFFICE1
