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Service Center Manager
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Minnesota data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$82,505 / year median in Minnesota
-3% projected decline
Job Description
Service Center Manager Dayton Freight - 3.9 Roseville, MN Job Details Full-time 21 hours ago Qualifications Customer communication Full Job Description Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives. Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions Maintains excellent communication with external and internal customers Analyzes revenue statistics Identifies sales opportunities and develops customer solutions Keeps fully informed of competitor developments Recruits, qualifies, interviews, hires, trains and develops Service Center personnel Develops sales/marketing action plans to maximize territory revenue Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations Evaluates all freight claims Ensures that Service Center premises are protected and maintained Facilitates informational meetings with Service Center team members Effectively handles special assignments as directed Knowledge of the LTL/ Transportation Industry Managed Drivers and Dock Workers Managed a Sales staff Has been responsible for developing and following a budget