Value Chain (Going Going Gone!) is seeking a Team Captain to lead Endzone & Loyalty operations in a fast-paced, value-driven retail environment. You'll guide front-end associates, ensure fast and friendly checkout, and drive loyalty program sign-ups. Partnering with store leadership, you'll coordinate endzone merchandising, signage, and recovery to highlight closeout and promotional product. You'll support inventory accuracy, uphold safety and loss prevention standards, and coach the team to deliver efficient, customer-focused service every shift. Responsibilities Lead daily front-end and loyalty operations to ensure fast, accurate checkout and strong customer service. Coach and direct associates in loyalty program sign-ups and value-focused selling behaviors. Coordinate endzone merchandising, signage, and recovery to highlight closeout and promotional product. Monitor lines, floor coverage, and staffing to maintain a smooth, efficient customer experience. Support inventory counts, ticketing, and accurate placement of closeout and clearance items. Handle escalated customer issues and resolve complaints within company guidelines. Assist with cash handling, opening/closing procedures, and basic reporting. Collaborate with management on daily priorities, promotions, and visual standards. Reinforce loss prevention and safety procedures in high-traffic areas. Provide ongoing feedback and on-the-floor training to new and existing associates. Required Skills Retail POS systems Cash handling and reconciliation Customer service Merchandising and visual display Inventory counting and tagging Loss prevention procedures Basic data entry and reporting Team scheduling support Queue and crowd management Email and basic MS Office/Google Workspace