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WN
Woodlands National Bank
Customer Care Supervisor
Career Insights for Customer Success Manager
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Scorecard
Based on Minnesota data
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What they do
A Customer Success Manager manages relationships with customers and works to make sure that customers are satisfied with a company's products or services. May provide technical or product support to customers. Establishes practices and policies to encourage good customer service. Manages customer success department staff.
$99,520 / year median in Minnesota
+4% projected growth
Job Description
Primary duty is to provide exceptional customer service through all banking channels. This includes in person, by telephone or on-line. Provide oversight, supervision and support to the Customer Care Representatives in this location. Open new deposit accounts, ensuring the customer receives the most appropriate account type for their needs. Promote bank products and assist customers with their banking needs. Other duties as assigned in the Internal Control Plan. Understand Bank products and services, policies, procedures and regulations according to this position. Responsible for security and loss prevention efforts according to this position.