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Iron County Sheltered Workshop

Floor Supervisor

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Supervisor

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Based on Missouri data

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What they do

A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$54,708 / year median in Missouri

-3% projected decline

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Job Description

About us Iron County Sheltered Workshop is a small business in Arcadia, MO. We are professional, agile and rewarding.
Our work environment includes:
Modern office setting Casual work attire On-the-job training Safe work environment Lively atmosphere
Responsibilities:
  • Oversee and manage the daily operations of the floor
  • Ensure that all employees are following company policies and procedures
  • Provide guidance and support to floor staff as needed
  • Monitor inventory levels and coordinate with the stock department to ensure adequate stock levels
  • Maintain a clean and organized floor environment
  • Handle customer inquiries and complaints in a professional manner
  • Train new employees on company policies, procedures, and customer service standards
  • Conduct performance evaluations for floor staff
  • Collaborate with other departments to improve overall store efficiency The ability to teach projects and jobs is a big requirement and multi task and document everything is a must.
The ability to understand this is a business and will be ran as a business. And the ability to see things that need done and just do it.
Qualifications:
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively
  • Excellent phone etiquette and communication skills
  • Knowledge of the market trends and customer preferences in the industry
  • Proficient in administrative tasks such as record keeping, scheduling, and report generation
  • Demonstrated ability to effectively manage time and meet deadlines
  • Basic math skills for handling cash transactions and calculating inventory levels
Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. When applying add toyur resume at least 3 work references.
H Job Types:
Full-time, Part-time Pay:
From $15.25 per hour
Work Location:
In person