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Vocational Services, Inc.

Lead/Supervisor (Experience in Customer Service, Retail, Food Service)

Career Insights for Customer Experience Manager

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Based on Missouri data

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What they do

A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.

$52,452 / year median in Missouri

+10% projected growth

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Job Description

Lead/Supervisor (Experience in Customer Service, Retail, Food Service) Vocational Services, Inc. Liberty, MO Job Details Full-time From $18 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Teamwork Customer service Coaching Basic math Employee relationship building High school diploma or GED Mentoring Organizational skills Manufacturing Team motivation (leadership skill) Full Job Description Vocational Services Inc, is seeking energetic, organized, compassionate staff members. Utilize your prior experience in Customer Service, Retail, or Food Service positions to transition to this rewarding opportunity. In this role, you'll work alongside adults with developmental disabilities in our production and light manufacturing environment, helping them develop vocational skills while ensuring quality work for our customers. Why You'll Love This Job This is a hands-on position where you'll coach, encourage, and support employees while overseeing production assignments, quality, and productivity. Every day, you'll help individuals build confidence, teach valuable job skills, and while producing quality work for local businesses. If you're looking for a career where coaching, manufacturing, and purpose come together, this is a rewarding career opportunity while working Monday - Friday daytime hours .
Preferred Skills:
Have at least one (1) year of experience working in a food service, retail, or customer service position. Solid employment history. Experience supervising, training, coaching, or leading others. Experience working with individuals with developmental disabilities is a plus, but not required—we provide training.
Responsibilities:
Lead daily production assignments to maximize efficiency, quality, and productivity. Train and coach employees on production tasks and safe work practices. Monitor product quality and ensure customer specifications are met. Track employee productivity and progress toward vocational goals. Encourage independence while providing support and guidance as needed. Foster a positive, respectful, and team-oriented work environment. Assist with maintaining a clean, organized, and safe work area.
Requirements:
High school diploma or GED required. Strong communication and interpersonal skills. Basic math and organizational skills. Ability to motivate, coach, and support others. Ability to lift up to 40 pounds and remain on your feet throughout the workday. Experience working with individuals with developmental disabilities is preferred but not required.
Benefits:
401(k) with company match Comprehensive Medical, dental, vision, and life insurance options available. Advancement opportunities Paid time off (sick and PTO) 9 paid holidays Rewarding, team-oriented work environment 40-hour workweek and convenient M-F daytime schedule.
Pay:
From $18.00 per hour Expected hours: 40.0 per week
Pay:
From $18.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Health Insurance
  • Dental Insurance