Office Administrator & Customer Service Rep Archway is a premier landscaping company serving the St. Louis, MO area. We take pride in transforming outdoor spaces, but we know that a beautiful lawn starts with a well-run office. We are looking for a highly organized, professional, and friendly Office Administrator / Customer Service Representative to be the heartbeat of our daily operations. As the first point of contact for our clients, you'll play a critical role in ensuring our crews are where they need to be and our customers are happy with their Archway experience.

Key Responsibilities Customer Service/Communication:

Communicate directly with customers via phone and in person. You'll answer questions, provide service information, and resolve any issues with a helpful, positive attitude.

Logistics & Scheduling:

Manage the calendar for our landscaping services, ensuring efficient routing for our field crews and confirming appointments with homeowners.

Financial Administration:

Handle collections by professionally following up on outstanding invoices and processing customer payments accurately.

Inbox Management:

Monitor and respond to incoming emails promptly, ensuring no lead or question goes unanswered.

Data Integrity:

Maintain precise customer records, service logs, and internal communication notes.

Team Liaison:

Act as the bridge between the office and our field crews, providing real-time updates and coordinating schedule changes.

Required Skills & Qualifications Stellar Communication:

Excellent verbal and written skills are a must.

Multitasking Pro:

Ability to stay calm and organized in a fast-paced, seasonal environment.

Tech-Savvy:

Proficiency in Microsoft Office and email; experience with scheduling or CRM software is a major plus.

Problem Solver:

A knack for conflict resolution and finding solutions on the fly.

Detail-Oriented:

You're someone who double-checks the small things to ensure the big things run smoothly.

Schedule & Compensation Hours:

Monday - Friday, 8:00 AM to 4:00 PM. (

Note:

This is a full-time role)

Pay Range:

$20 - $22 per hour (based on experience).

Location:

Proudly based in St. Louis, MO.