Customer Service Cordinator Job Posting:

Position:

Alarm Security Co. has a full-time position available in our Gulfport office. Full Time Monday through Friday 8:00a to 5:00p Date Needed - Immediate Opening Reports to the Office Manager Full Benefits package after 60 days

Position Overview:

This CSR will assist the Office Manager in the day-to-day operation to ensure Customer Satisfaction. The duties include but are not limited to the following. Answer multiline inbound phone calls and handle or distribute accordingly. Scheduling of Service Requests and Installations with Customers Coordinate Technicians Schedules to optimize efficiencies with minimal drive time Support the Sales Team as required Creation and Closure/Invoicing of service tickets and installation jobs Customer Order Entry and Time Entry into billing system Equipment ordering and staging for upcoming service calls or installations Appointment verifications Rescheduling appointments as required Basic phone troubleshooting/support for common system issues. Other projects or tasks as assigned by Supervisor.

Requirements:

Minimum 2 years or more in Clerical and Customer Service experience Experience in the Security Industry is very desirable Geographical familiarity. Work in a very high volume and fast-paced environment Work independently with little on-site supervision. Effectively communicate new ideas and execute on-time completion of project related functions. Proficient in both Word and Excel and Microsoft Office Suite. Must have good grasp of usage of computer programs. Proficient with Email communications Efficiently communicate and summarize conversation via email to the appropriate personnel Detailed oriented and able to multi-task Applicant should be able to adapt quickly to new computer program. Exceptional written and verbal skills Must have excellent references Please include 2 professional references and 2 personal references

Job Type:

Full-time Pay:

$15.50 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): What do you feel best qualifies you for this position? Are you able to pass a drug screen and background check?

Education:

Associate (Preferred)

Experience:

Security Industry:

1 year (Preferred)

Office:

3 years (Preferred)

Microsoft Office:

2 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

In person