Job Summary We are seeking a sharp, trustworthy, and customer-focused Store Manager to oversee the daily operations of our financial services branch. In this role, you will be responsible for driving sales growth, managing a small team of customer service representatives, minimizing risk, and ensuring strict compliance with state and federal financial regulations. The ideal candidate has strong leadership skills, a background in retail financial services or cash-handling environments, and a passion for delivering excellent customer service.

Key Responsibilities Daily Operations:

Oversee all branch activities, including opening/closing procedures, cash drawer balancing, vault management, and inventory control.

Team Leadership:

Recruit, train, schedule, and motivate store associates to meet performance goals and maintain high service standards.

Financial Services Execution:

Accurately process check cashing, payday loans, installment loans, money transfers, and bill payments.

Risk & Underwriting:

Evaluate customer creditworthiness, verify identity/employment documents, and make informed lending decisions to minimize loan defaults.

Compliance & Security:

Ensure 100% compliance with AML (Anti-Money Laundering), BSA (Bank Secrecy Act), Patriot Act, and local lending laws. Maintain strict security protocols to safeguard cash and customer data.

Customer Relations:

Resolve complex customer issues professionally and build strong, loyal relationships within the local community.

Collections:

Manage past-due accounts by conducting professional courtesy calls and collection activities according to legal guidelines.

Qualifications & Skills Financial Literacy:

Strong math and computer skills, with experience using specialized point-of-sale (POS) or loan management software.

Compliance Knowledge:

Prior training or familiarity with BSA, AML, and state lending regulations is highly preferred.

Communication:

Excellent verbal and written communication skills; bilingual (English/Spanish) is a major plus.

Reliability:

High level of integrity, attention to detail, and a clean background check/credit check history.

Education:

High school diploma or equivalent required; an Associate's or Bachelor's degree in Business or Finance is a plus.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Relocate:

Natchez, MS:

Relocate before starting work (Required)

Work Location:

In person